What is Pinacasa?
Pinacasa is a free platform where tenants rate their landlords and the homes they have rented. Before you sign a contract you can look up the address and read what the people who lived there before you had to say.
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Frequently asked questions
What you need to know before reviewing your landlord or renting a home.
How do I review my landlord?
Search for the address, select it and fill in the form. You score the landlord and the condition of the home from 0 to 10, describe the good and the bad, and publish. No account needed.
Is my review anonymous?
Yes. You can publish under any display name and we never show your email address. We only use it to verify the review and to reach you if we need to.
Is it legal to review my landlord?
Yes, as long as you describe your real experience truthfully. Honest opinions about a service are protected speech. Insults, other people's personal data and false statements of fact are not.
Can I edit or delete my review?
Yes. When you publish you receive a claim code. Keep it: with that code we can change or remove your review at any time — just email [email protected].
How much does Pinacasa cost?
Nothing. Reading and writing reviews is free for tenants, and no account is required.
I'm a landlord — can I reply to a review?
Yes. Email [email protected] from an address we can verify and we will publish your reply next to the review. We also review any content you believe to be false or defamatory.
What can I do if my landlord won't return my deposit?
Claim it in writing first, recording the date and the amount. If there is no response, in Spain you can go to your region's consumer office, and in The Netherlands to the Huurcommissie. Leave a review on Pinacasa too — it warns the next tenant.
Tenant guides
What the law actually gives you as a tenant in Spain and The Netherlands, without the jargon: deposits, rent increases, repairs, and what to check before you sign.
Tenant guides